Scimplify · Scinode ecosystem · Customer side
Scinode Customers
From enquiry to delivery at scale: one platform where a customer request becomes a tracked project.
Role
Product Manager
Scope
Platform foundation and core workflows
For
Enterprise and pharma R&D teams
Covers
Enquiry to delivery at scale
My scope
I built the platform foundation and the core workflows, from enquiry to delivery at scale.
Scinode Customers is where every request enters, and where the customer follows it all the way to delivery. Once a request reaches Scinode for Researchers, I owned everything from there. Read the Scinode for Researchers case study →
The journey
01
Enquiry
A request arrives from an enterprise or big-pharma R&D team, started in the product or by asking Scira.
02
Routing
R&D requests go to Scinode for Researchers. Manufacturing requests go to Scinode for Manufacturers.
03
Project execution tracking
Once a request becomes a project or order, its whole journey is tracked across the customer, Scimplify’s business and the partner platform.
QA/QCOrder journeyR&D lab executionDelivery and shipment
From enquiry to delivery, at scale.
What I built
→The platform foundation and the core workflows.
→The enquiry journey: a request from an enterprise or pharma R&D customer, routed to Scinode for Researchers for R&D or Scinode for Manufacturers for manufacturing.
→Request journeys customised for each type of request a customer can submit.
→Project execution tracking from enquiry to delivery: QA/QC, the order journey, R&D lab execution, and delivery and shipment.
→Project and order tracking as an ecosystem of the customer, Scimplify’s business and the partner platform.
Start a request
The Customers dashboard: guided ways to start an R&D, manufacturing or CDMO project, or to ask Scira. Personal names are blurred.
The request journey
Every type of request gets its own journey.
A customer can start an R&D project, a manufacturing project, a CDMO project, or ask for expert guidance. Each request type follows a journey customised for it. Shown here is an R&D request.
Requirement submitted→Talk to my expert→Commercial proposal ready→Upload PO→Request closed
An R&D request: the full timeline, the request details and the Scimplify representative, with Scinode Secure protection. Names, prices and IDs are blurred.
Project and order tracking
Once a request becomes a project or an order, its whole journey is tracked.
It runs as an ecosystem of three: the customer, Scimplify’s business team, and the partner platform that does the work.
Customer
Sees progress, quality and timeline in one place.
Scimplify business
Runs the order, assurance and planning.
Partner platform
Executes the work, from R&D to manufacturing.
Order placed→Assurance→Planning and procurement→R&D execution→Delivery and shipment
Project tracking: quantity progress, quality status, timeline status and batch status, with a plan-versus-actual view by week. Names and batch IDs are blurred.
The agentic layer
Scira Intelligence: the AI agentic layer that accelerates decisions, reduces cycle time, and keeps execution efficient.
Ask Scira: a customer describes an R&D project and gets a staged plan, from feasibility and route scouting to a tech pack.
Scira Intelligence, the agentic layer across Scinode.
Next
Scinode Admin →